At Apexx01, we operate a clear and deliberate refund policy.
If Apexx01 does not meet expectations, we refund, without requiring a return.
Please review the policy below for scope and conditions.
1. Requesting a Refund
1.1. A refund may be requested if you are dissatisfied with Apexx01. Returned products are not accepted or required.
1.2. Refund requests must be submitted within 30 days of the original purchase date.
1.3. Requests can be submitted by:
- Email: support@apexx01.com
- WhatsApp: +1 (555) 708-4626
1.4. To process the request, we require:
- Full name
- Email address used for the order
- Order date
- Brief reason for the request
No additional justification is required.
2. Refund Processing
2.1. Approved refunds are issued to the original payment method used at checkout.
2.2. Refunds are processed within 14 days after approval.
3. Refund Limitations
3.1. Refunds apply to one package per customer.
3.2. Only one refund per household is permitted.
3.3. Once a refund has been issued, the customer is no longer eligible to place future orders for Apexx01 or related products.
3.4. To enforce this policy, Apexx01 may restrict future orders using the following identifiers:
- Shipping address
- Email address
- Payment method
3.5. Apexx01 reserves the right to monitor refund activity to ensure proper use of this policy.
4. Damaged Product
4.1. If your order arrives damaged, you are eligible for a replacement at no cost.
4.2. Contact support via:
- Email: support@apexx01.com
- Website live chat: www.apexx01.com
4.3. Please include:
- Name
- Order number
- Delivery address
- Clear photo of the damaged package
4.4. If return of the damaged item is required for verification, return shipping will be covered by Apexx01.
This policy may be updated by Apexx01 BV. The most recent version is always available on our website. Continued use of our services implies acceptance of the current policy.
