Shipping Policy

Effective date: 01 January 2026

We focus on reliability, clarity, and consistency. This page explains how shipping works at Apexx01.

Where We Ship

We currently ship to the following regions:

- Austria

- Belgium

- Croatia

- Cyprus

- Estonia

- Finland

- France

- Germany

- Greece

- Ireland

- Italy

- Latvia

- Lithuania

- Luxembourg

- Malta

- Netherlands

- Portugal

- Slovakia

- Slovenia

- Spain

Availability is shown at checkout. If your country is not supported, ordering will not be possible.

Delivery Times

Estimated delivery times after dispatch:

  • Netherlands: 1–2 business days
  • Rest of EU: 3–10 business days

Delivery times may vary due to local carriers, public holidays, or customs procedures.

Tracking

Once your order has been dispatched, you will receive a confirmation email with a track & trace link.

Tracking becomes active once the carrier scans the shipment.

Subscription Orders

For subscription orders:

  • Shipments are prepared automatically according to your selected schedule.
  • You will receive an email notification before each renewal.
  • You can pause, or cancel your subscription at any time before renewal through your account.

Delays & Exceptions

While we aim for consistent delivery, delays may occur due to:

  • Carrier congestion
  • Weather conditions
  • Customs checks (UK shipments)

If your order exceeds the estimated delivery timeframe, our support team will assist.

Damaged or Missing Deliveries

If your order arrives damaged or incomplete, contact us as soon as possible and we will make it right.

Incorrect Address

Please ensure your shipping details are correct at checkout.

If an order is returned due to an incorrect or incomplete address, reshipping may require additional processing time.

Contact

For shipping-related questions, contact us via:

Policy Updates

This Shipping Policy may be updated periodically.
The most current version will always be available on this page.

Last updated: November 17, 2025